Terms of service

1. Agreement

These terms, together with your signed proposal or order form and our data processing agreement, form the agreement between your organisation and Adept Technology Pte Ltd. Where a signed proposal differs from these terms, the proposal prevails.

2. Services

We configure, operate and supervise one or more AI Employees within the scope described in your proposal. Scope includes the tasks covered, systems connected, approval thresholds and escalation rules. Work outside that scope is quoted separately.

AI Employees are software services operated under human supervision. They are not employees, agents, licensed professionals, or a substitute for qualified accounting, tax, legal or HR advice.

3. Client responsibilities

You agree to provide accurate information, timely approvals, and lawful access to the systems we are asked to connect; to nominate a decision maker; and to review output where the agreed workflow requires your approval before it is sent or filed.

You are responsible for statutory filings, employment decisions, published marketing claims and communications issued from your business, including those prepared by an AI Employee and approved by you.

4. Fees and payment

Fees are as stated in your proposal, in Singapore dollars and exclusive of GST where applicable. Monthly plans are invoiced in advance; annual plans are invoiced yearly. Invoices are payable within 14 days.

One-time onboarding fees are non-refundable once configuration work has begun.

5. Term and cancellation

Monthly plans have a minimum initial term of 3 months from the service start date. After that minimum term, plans continue until cancelled by either party with 30 days' written notice. Annual plans run for 12 months. We may suspend services for non-payment after written reminder.

On termination we will, at your request, export your data and rules documentation to you in a commonly usable format, then delete our working copies within 60 days.

6. Confidentiality and data

Each party will keep the other's confidential information secure and use it only for the purposes of the agreement. Our handling of personal data is governed by our Privacy & PDPA notice and the data processing agreement.

7. Intellectual property

You retain ownership of your data, brand materials, documents and the job scope and rules documentation created for your business. We retain ownership of our platform, tooling, reusable templates and know-how.

8. Warranties and limitations

We will perform the services with reasonable skill and care and provide the human review described in your proposal. AI systems can produce errors; the agreed review workflow exists to catch them, and you agree to use it.

To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability in any 12-month period is limited to the fees paid by you in that period. Nothing excludes liability that cannot lawfully be excluded.

9. Governing law

This agreement is governed by the laws of Singapore, and the parties submit to the exclusive jurisdiction of the Singapore courts.

Legal note

These terms are a practical starting template, not legal advice. Have them reviewed by your legal adviser before you rely on them commercially.